These are the General settings for setting up your Charter.net Email on a mobile device

Smartphones/PDA's (Android phone, IPhone, Blackberry, Windows Mobile phone), IPod, tablet computers (IPad, Galaxy Tab, etc.), eReader,(Kindle Fire, Nook, etc…)

Protocol: IMAP

Incoming Email Server: mobile.charter.net

Port: 993

Outgoing Email Server: mobile.charter.net

Port: 587

Tap on the Email icon from the home screen of the Charter Mobile App for instructions on setting up your email on this device.

  1. Tap Settings then tap Mail, Contacts, Calendars
  2. Tap Add Accountthen tap Other
  3. Tap Add Mail Account
  4. Fill in the information below:
    • Name: Enter your name
    • Address: Type in your Email address
    • Password: Your Charter.net Email password
    • Description: A name to identify your account
  5. Tap Next
  6. Tap Save

The iPad will automatically pull the correct account settings, and return you to the Mail, Contacts, and Calendars screen.

You are now ready to use your Email account with the built in Mail application.

The following steps and specific verbiage can vary depending on device manufacturer and Android operating system versions, however the server information should work for every Android handset.

  1. Access the Mail application.
  2. Select Add Account
  3. Select IMAP or Other/POP3 (Choice varies between firmware versions)
  4. Enter your Charter.net Email address
  5. Tap Next
  6. Select IMAP
  7. Enter the following Incoming (IMAP) information:
    • Server Name: mobile.charter.net
    • Port: 993
    • Security Type: SSL
  8. Tap Next
  9. Enter the following Outgoing (SMTP) information:
    • Server Name: mobile.charter.net
    • Port: 587
    • Security Type: SSL
  10. Tap Next
  11. Enter a name for the account
  12. Tap Finish Setup
  1. Tap Settings
  2. Tap Mail, Contacts, Calendars
  3. Tap Add Account
  4. Tap Other
  5. Tap Add Mail Account
  6. Fill in the information for the account you are configuring
  7. Tap Next
  8. Tap Save

The iPhone will automatically pull the correct account settings, and return you to the Mail, Contacts, and Calendars screen.

You are now ready to use your Email account with the built in Mail application.

  1. Tap Settings then tap Mail, Contacts, Calendars
  2. Tap Add Account then tap Other
  3. Tap Add Mail Account
  4. Fill in the information below:
    • Name: Enter your name
    • Address: Type in your Email address
    • Password: Your Charter.net Email password
    • Description: A name to identify your account
  5. Tap Next
  6. Tap Save

The iTouch will automatically pull the correct account settings, and return you to the Mail, Contacts, and Calendars screen.

You are now ready to use your Email account with the built in Mail application.

  1. Log in to your Blackberry Internet Service web site
  2. Select Setup New Account and enter your Charter.net Email address and password
  3. You should see a message similar to: "You have successfully added: youraccount@charter.net"
  4. Select Edit from the options to the right of your Email Account
  5. Select Advanced Settings tab
  6. Make sure the following settings are listed (If not, edit them and save):
    • Email server: mobile.charter.net
    • Port: 993
    • SSL: Verify that the SSL box is checked

The SMTP settings are generated for you by Blackberry's servers.

Charter engineers have worked with Blackberry to ensure the proper settings are presented.

  1. Access your Messaging menu
  2. Select Setup Email
  3. Enter your Email address and password
  4. Tap Next
  5. Make sure Try to get e-mail settings automatically from the Internet is selected
  6. Tap Next
  7. You should see a message stating settings for Charter.net were found.
  8. Tap Next
  9. Enter your name and a name for the Email account
  10. Make sure Your e-mail provider field lists Internet e-mail and tap Next
  11. Enter mobile.charter.net:587 in the Outgoing (SMTP) mail server field
  12. Verify both Outgoing server requires authentication and Use the same user name and password for sending email settings are checked.
  13. Tap Next
  14. Enter your Email address and password
  15. Tap Next
  16. Enter mobile.charter.net:993 in the Incoming mail server field
  17. Make sure IMAP4 is listed as the account type
  18. Tap Next
  19. Verify both Require SSL for Incoming e-mail and Require SSL for Outgoing e-mail are selected. The Network Connection should be listed as The Internet
  20. Tap Next
  21. You should see Setup is complete and ask you how often you want to send and receive your Email
  22. Tap Finish