Ultra 100
100 Mbps Downloads - 5 Mbps Uploads - 10 Mailboxes (1 GB storage) - 20 MB personal web space - 3 Charter Security Suite licenses - 24/7 Tech support

Internet Plus
30 Mbps Downloads - 4 Mbps Uploads - 10 Mailboxes (1 GB storage) - 20 MB personal web space - 3 Charter Security Suite licenses - 24/7 Tech support

Internet Express
15 Mbps Downloads - 3 Mbps Uploads - 10 Mailboxes (1 GB storage) - 20 MB personal web space - 3 Charter Security Suite licenses - 24/7 Tech support

Internet Lite
3 Mbps Downloads - 384 Kbps Uploads - 10 Mailboxes (1 GB storage) - Web space not available - Charter Security Suite licenses not included - 24/7 Tech support

To boot into Safe Mode:

As the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" Use your arrow keys to move to "Safe Mode" and press your Enter key.

To exit Safe Mode:

From Windows Safe Mode click Start > Shutdown and restart the computer. This will start the computer automatically back into Normal Mode.

Below are the common steps on removing viruses:

  1. Reboot your computer into safe mode with networking.
  2. Scan your computer using an antivirus program.
  3. Scan your computer using an online virus scan.
  4. Manually remove viruses.
  5. Download the latest security updates for your operating system.
  6. Perform a local virus scan using an emergency rescue disk.

If the steps above do not work, you may need to reformat and reinstall your operating system.

If you have any further questions contact us at 1-888-438-2427.

Charter recommends you use the automatic settings in your computer's operating systems

Windows Vista/7:

  1. Open Control Panel
  2. In Network and Sharing Center click Manage Network Connections
  3. Right click on Local Area Connection and select Properties
  4. Select Internet Protocol Version 4, and click Properties
  5. Place a bullet next to Obtain a DNS server address automatically and click OK
  6. Click OK within the Local Area Connection Properties window

Windows XP:

  1. Open Control Panel
  2. Double-click on Network Connections
  3. Right click on Local Area Connection and select Properties
  4. Click on Internet Protocol (TCP/IP), , and then click Properties
  5. Place a bullet next to Obtain an DNS server address automatically and click OK
  6. Click OK within the Local Area Connection Properties window
  7. Restart the computer

Windows 2000:

  1. Right Click on My Network Places and select Properties
  2. Right click on Local Area Connection and select Properties
  3. Click the Properties button
  4. Click on Internet Protocol (TCP/IP), then click Properties
  5. Place a bullet next to Obtain an DNS server address automatically and click OK
  6. Click OK within the Local Area Connection Properties window
  7. Restart the computer
  1. Click on the Apple Menu and select System Preferences
  2. Click Network
  3. The current DNS Server is viewed from the DNS Server field
  4. To access more DNS settings, select Advanced
  5. Manual DNS settings can be entered into the DNS Server field
  6. The current DNS Server can be viewed from this menu

A Newsgroup is a repository for messages posted from many users at different locations.

The term is somewhat confusing, because it is usually a discussion group.

Newsgroups are distinct from, but similar to, discussion forums on the World Wide Web.

Newsreader software is used to read newsgroups.

Newsgroups can be setup through a news client such as Outlook or Outlook Express.

Charter's Newsgroup server name is: nntp.charter.net.

For an overview of Charter Internet visit Charter.com/Internet

For Charter Internet support visit Charter.com/InternetHelp

No. The purpose of measuring usage is to ensure compliance with the usage thresholds in order to deliver the highest quality service levels for all customers, not to monitor Internet activity.

ISP stands for Internet Service Provider.

If you subscribe to Charter Internet, then we are your ISP.

A Virtual Private Network (VPN) is a computer network that allows access to a private network from the internet.

VPN's can be used by anyone who has an internet connection.

Charter does not currently provide or support any VPN software for Residential Internet customers.

If you need assistance with your company's VPN, please contact your Network Administrator or IT Department.

If you would like support for VPN service, we can simplify your networking and data-protection needs with a Charter Business VPN (Virtual Private Network).

For more information on Charter Business visit CharterBusiness.com

For information on Abbreviations for Common Online Chat Lingo visit Charter.com and search using keywords Chat Lingo

Hosting Web servers, file servers, etc. using our residential services is not allowed due to the high outgoing traffic volume likely from your computer to the Internet

If you require hosting capabilities, you may want to consider opening a Small Business Account with our commercial department.

They can be reached 24/7 at 1-800-314-7195.

For more information visit CharterBusiness.com

  1. Click on the Apple
  2. Select About This Mac

This displays the current version of your Operating System.

Charter has a large glossary of Internet terms, which has a wide variety of definitions.

For a comprehensive list of Internet terms visit Charter.com and search using keywords Internet Terms

We have launched Charter Web Helper for all our customers who subscribe to Charter Internet and use a cable modem or gateway to connect to the Internet.

You automatically receive this service as a Charter Internet customer.

Charter Web Helper will assist you by:

Redirecting to the Charter Web Helper if you type an incorrect website address

Presenting suggested sites based on your original search criteria

Populating results based on searches that more closely matched website addresses

Presenting other links that may help you navigate the Internet

Temporary Internet Files store Web page content for more efficient surfing in the future.

This process makes your surfing faster because your Web browser only has to load the new content of the page that you have previously visited.

With a Charter Internet account, you will notice little difference between loading a cached page and a page that has not been previously cached.

Clearing the contents of the Temporary Internet Files folder on a regular basis removes corrupted content, releases system resources, and frees up hard-drive space.

Most Web browsers will also allow you to adjust the folder size to your particular preference.

If your browser seems slow when loading pages, you can often restore faster performance by erasing the Temporary Internet Files your browser keeps on your computer.

In all common browsers, deleting Temporary Internet Files involves:

  1. Choosing Options or Advanced Options in the Tools menu
  2. Clicking a button to delete the files

Once deleted, your browser will have fewer old files to check when displaying new pages, which can speed up your system.