topDigital Video Recorder (DVR)

A DVR is a device that records programming from the TV to a hard drive-based digital storage unit.

Hard Drive: Stores up to 100 hours of recordings depending on DVR model and type of programming being recorded

Live TV Buffer: Pause, Rewind, and Fast Forward Live TV

Two Built-In Tuners: Record two programs simultaneously, while watching a third recorded program

Recording Features: Record all of some episodes of a series for the entire season, or only new episodes without repeats

* Not available in all areas.

Charter's Multi-Room DVR (MR DVR) provides you with access to your entire library of DVR recordings from any networked receiver in your home. Multi-Room DVR service is enabled by networking multiple digital receivers together in your home.

Charter provides a remote control with each of its Digital Receivers at no additional cost.

Charter will repair/replace the remote if it does not work as a result of normal wear and tear.

You can pick up a remote at your local Sales and Service Center.

  1. Connect the cable from the wall plate to the RF input of the cable box.
  2. Connect the Component Video Y, Pb, Pr outputs of the cable box to the Component Video Y, Pb, Pr inputs on the HDTV Set.
  3. Connect the Audio output of the cable box to the Audio input of the Audio Receiver
    • OR connect the Coax SPDIF output from the cable box to the Coax SPDIF input on the Audio Receiver.
    • OR connect the Optical SPDIF output from the cable box to the Optical SPDIF input on the Audio Receiver.

The quickest way to record a program with your Digital Video Recorder is to push the red 'REC' button on your remote. This will display a menu with the different recording options for that program.

The Online DVR Manager service, which is available through Charter.net, allows Moxi and Motorola DVR users to remotely program their DVR.

  1. Log into Charter.net
  2. View the TV listings for your DVR
  3. Adjust the timeframe as needed to see the available programs to record
  4. Click on the program that you would like to record
  5. Click the 'record' button at the bottom left of the pop-up to set your recording

Your storage space on your DVR varies by the model of your DVR

Motorola 3416 (160 GB) Recording Hours
Features
Analog N/A
Digital Up to 100 hours
HD Up to 21 hours
Motorola 6416 (160 GB) Recording Hours
Features
Analog Up to 43 hours
Digital Up to 100 hours
HD Up to 21 hours
MOXI 3012 (160 GB) Recording Hours
Features
Analog Up to 21 hours
Digital Up to 51 hours
HD Up to 11 hours
MOXI 9012 (80 GB) Recording Hours
Features
Analog Up to 26 hours
Digital Up to 51 hours
HD Up to 11 hours
SA 8300 HD (160 GB) Recording Hours
Features
Analog Up to 52 hours
Digital Up to 90 hours
HD Up to 20 hours
SA 8000 SD (80 GB) Recording Hours
Features
Analog Up to 26 hours
Digital Up to 50 hours
SA 8300 SD (80 GB) Recording Hours
Features
Analog Up to 26 hours
Digital Up to 50 hours
  1. Prepare it to work with the make and model of your TV. (For additional information, refer to the guide that is included with your remote control.)
  2. Place the remote in Cable mode by pressing the CBL button on the right, under the RED power button

For more information on your Motorola DVR visit Charter.com and search using keyword "Equipment".

Guide navigation varies depending on brand of DVR you currently have.

Visit Charter.com and search using keywords "Programming Guide".

The content on the page provides you with user guides, interactive demos, program guide tips and help videos.

  1. Select the episode type to record, such as first run only or all episodes.
  2. Specify how many recordings to save.
  3. Specify how long to save the recording - (Until you erase it or until space is needed)

To access advanced series setup features select the Recording Options Icon to review all options.

Setting reminders for your favorite shows varies depending on which brand of DVR you have.

For more information and to view/download user guides for your DVR visit Charter.com/DVR.

Cisco/Scientific Atlantic DVR

  1. Press A to open the Saved Shows options.
  2. Use the Up or Down arrow to highlight View Disk Info.
  3. Press Select/OK.
  4. Press C to return to the Saved Shows list.

Motorola DVR

  1. Access the DVR menu.
  2. Select "My Recordings".
  3. The % full is positioned right under the description in the left corner and before the first recording on the list.

MOXI DVR

  1. Select "Recording Space" in the "Options" card in Recorded TV. You can also find the information using the Storage Info option in Settings.

Try stopping and restarting the playback of the recording to correct this issue.

It that does not correct the issue power cycle your DVR.

Scientific Atlantic and Motorola DVR:

  1. Unplug the power cord from the back of the cable box, wait 15 seconds, then plug the power cord back into the cable box.
  2. Wait until the clock displays then turn on the power to the box.

MOXI DVR:

  1. Press and hold he Reset/Power button located on the front of the MOXI box.

If these steps do not resolve your problem contact us at 1-888-438-2427.

  1. Press the RECORD button to record the program you are watching.
  2. Tune to another channel and start a second recording.

The USB port on our Motorola and Cisco/Scientific receivers are currently inactive.

The USB port on the front of our MOXI is used for uploading photos to a photo album.

"Photos" is not available in all markets. If available in your area the Photos card will display on your interactive program guide.

If your DVR is not recording check the following:

  1. Make sure the program was scheduled to record
  2. Make sure you had available space on your hard drive to record
  3. Make sure scheduled recordings did not exceed the number permitted to record at one time
  4. Check your connections to the DVR and the TV to make sure they are tight
  5. Power cycle the DVR by unplugging it for 15 seconds then plug it back in. Wait 10-15 minutes & attempt to record again

If you have any further questions contact us at 1-888-438-2427.

Try re-activating your settings:

  1. Visit Charter.net and click "Log Out" in the upper right hand corner
  2. Click on "Log In" to re-enter your Charter.net username and password
  3. Navigate to the Charter.net TV page
  4. When you are ready to schedule or manage recordings, click on the DVR Menu to begin

If you have any further questions contact us at 1-888-438-2427.

You can use a DVR (Digital Video Recorder) with Charter TV in digital.

If you have any further questions contact us at 1-888-438-2427.

DVR receivers have an input on the back to accommodate an external hard drive.

Minimum Specifications:

Moxi
Interface USB 2.0
Drive Speed 7,200 RPM
Buffer Size 8 MB
Scientific Atlanta (SA)
Interface External SATA connector (SATA II cable and connector)
Drive Speed 5,400 RPM
Buffer Size 8 MB

Using Charters mobile app, tap on "Products and Services" from the home screen for product and pricing information and to see if Charter is available in your area.

You can also visit Charter.com to check availability.

  1. While you are tuned to a program, press the SWAP button on your remote.
  2. Select an alternate program by changing channels or using the guide.
  3. Press SWAP again to toggle between the two programs.

Only the Moxi and Motorola DVR's can be programmed remotely through Charter.net using Online DVR Manager.

topHigh Definition (HD) Receiver

Motorola Standard Definition:

  1. Press Menu on the remote control
  2. The House icon will be highlighted
  3. Press OK on the remote Control
  4. Navigate to Setup and press OK

Motorola High Definition:

  1. Power off your HD Receiver
  2. Immediately press the MENU key on the front panel of the HD Receiver
  3. The on-screen menu lists the settings you can configure

Scientific Atlanta/Explorer Standard Definition:

  1. Pressing MENU twice
  2. If applicable, press the MENU button once followed by the SETTINGS button then the A button

Scientific Atlanta/Explorer High Definition:

  1. To access the Quick Settings menu, press SETTINGS
  2. To access the General Settings menu, press SETTINGS twice

MOXI Receivers:

  1. Press MOXI to access the MOXI Menu
  2. Press the arrow keys to navigate
  3. Select an item, bring it into center focus and press "OK"

HDTV (High Definition Television)

  • Receives and/or displays high-definition images
  • Typically Dolby® Digital 5.1 Channel surround sound
  • Provides an image that is five-times sharper than a SDTV
  • Screens are wider than the traditional analog TV screens
  • Offers an aspect ratio of 16:9 (Similar to a movie screen)
  • Can be displayed in 720p, 1080i and 1080p

720p, 1080i and 1080p are High Definition TV (HDTV) video modes

The number stands for the number of lines in the vertical display resolution

The letter stands for the scanning system used to display the picture - 'p' stands for progressive and 'i' stands for interlaced

Progressive redraws all the lines of the video in each frame refresh

Interlaced redraws alternate lines of the video in each frame refresh

720p, 1080i and 1080p have a 16:9 aspect ratio which is similar in appearance to a movie theater screen

16:9 for the TV TYPE menu option

1080i for the YPbPr OUTPUT menu option

If your HDTV does not support the 1080i display mode, select 720p instead

Select 480i for the 4:3 OVERRIDE menu option

If your HDTV does not support the 480i display mode, select 480p instead

You may choose different settings based on individual viewing preferences and the compatible video formats supported by the HDTV

First, tune to a high-definition channel:

  1. Make sure your TV has a HD receiver hooked up to it
  2. Check your channel line up to verify it is an actual HD channel in your area
  3. Check cables, make sure you are using HDMI or component (Red, Green, Blue), and not composite (Yellow, Red, White)

HDMI:

Stands for High-Definition Multimedia Interface

HDMI is the next generation of DVI

HDMI adds audio to the DVI link and is a smaller connector

HDMI carries a High Definition video and audio signal over 1 cable

Our High Definition receivers and DVRs support decoding and displaying 1080i. Additionally, some models also support decoding and/or displaying 1080p.

You can view the HDTV channels in your area by:

  1. Go to Charter.net, click on TV & Video, click TV Listings, filter by HDTV or
  2. Download our mobile app, tap on "TV Listings", filter by HDTV or
  3. Go to m.charter.com, tap "Current Customer", tap "Channel Lineup", and filter by HDTV
  1. A High-Definition Television (HDTV)
  2. A Charter HD receiver
  3. HD programming available with Charter TV in Digital

Many, but not all, broadcast TV stations will be sending out their signals in HD.

In order to view the HD versions of their signals, you must have an HD-capable TV, and either:

  1. Be connected to a HD service with a HD receiver; or
  2. Use a special HD over-the-air antenna

Charter High-Definition (HD) receiver and service includes:

  1. Interfaces for connection to HDTVs and other consumer electronic devices
  2. Access to advanced HD programming such as Charter On Demand
  3. A picture that is 6 times sharper
  4. Color resolution that is far superior to regular television
  5. Local networks that are broadcast in HDTV
  6. Over 900 HD choices
  7. 16:9 aspect ratio formatted for your widescreen TV

Black Bars on the top and bottom of the screen mean that the specific program you are watching is being broadcast in that specific format.

If you change the channel, you should see the bars disappear. They will reappear when you tune in the channel again.

This is a program specific issue and will be resolved when the program is over.

Try one of these steps:

  1. Select 16:9 for the TV TYPE menu option
  2. Select 1080i for the YPbPr OUTPUT menu option
  3. If the HDTV does not support the 1080i display mode, select 720p instead
  4. Select 480i for the 4:3 OVERRIDE menu option
  5. If the HDTV does not support the 480i display mode, select 480p instead

Aspect Ratio:

A standard-screen HDTV has a 4:3 aspect ratio

A wide-screen HDTV has a 16:9 aspect ratio

Screen Refreshes:

Interlacing (i) - every other line on your TV is updated with each refresh. The screen is refreshed 30 times per second.

Progressive (p) - every line on your TV is updated, in sequential order, with each refresh. The screen is refreshed 60 times per second.

Screen Resolution:

Screen resolution indicates the amount of detail that the picture displays and is identified by the number of display lines on the screen.

1080i - 1080 lines interlaced

1080p - 1080 lines progressive

Picture effects:

Centercut - Full Display on the TV screen

Letterbox - Black bars appear on the top and bottom on the TV screen

Postage Stamp - Black bars appear on all sides on the TV screen

Visit Charter.com and search using keywords "HDTV FAQ".

If you have further questions contact us at 1-888-438-2427.

  1. Check connections on the back of your TV and digital receiver to make sure the cable colors (Red, Green, Blue) match and are completed seated
  2. If not using component cable (Red, Green, Blue), consult your TV manual for instructions on how to adjust composite color

The majority of receivers will have their Serial Number located on the bottom or back

Typically the Serial Number will begin with the initials of the manufacturer

Example:

General Instruments: GI0123456789

Scientific Atlanta: SA012345678

60, 120 or 240Hz describes the refresh rate of your HDTV screen.

This is related to the technology used in your HDTV to display the picture.

topCableCARD

A CableCARD:

  • Plugs into a digital cable ready TV
  • Permits reception of encrypted digital service
  • Looks like the PCMCIA card or PC Card typically used in PCs
  • CableCARDs are an alternative to Charter's digital receiver

CableCARD Disclaimer:

CableCARD customers subscribing to any service package in which Charter leased equipment is included in the package price, may receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. We lease CableCARDs for $2.00 per month per CableCARD for use in customer-owned retail CableCARD-ready devices. Our leased set-top boxes also include either a CableCARD or integrated security inside the device. Our lease rate for digital set-top boxes with CableCARD includes a $2.00 imputed charge for the included CableCARD.

Tuning Adapter is:

  • A device used by CableCARD customers in Switched Digital Video (SDV) areas
  • Used in a Personal Video Recorder (PVR), such as TiVo or retail purchased Moxi
  • Assists your PVR in receiving and tuning SDV channels
  • Not for use with standalone CableCARD ready TVs in SDV markets
  • To receive all channels a Digital or High Definition receiver is needed.

Note: Tuning Adapters are provided by Charter at no additional monthly cost to CableCARD customers in SDV areas. There is no monthly rental charge for the Tuning Adapter Should you choose to disconnect services, it must be returned to Charter to avoid unreturned equipment fees.

Tuning Adapters are not available for self-installation and must be installed by a Charter technician.

CableCARD Disclaimer:

CableCARD customers subscribing to any service package in which Charter leased equipment is included in the package price, may receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. We lease CableCARDs for $2.00 per month per CableCARD for use in customer-owned retail CableCARD-ready devices. Our leased set-top boxes also include either a CableCARD or integrated security inside the device. Our lease rate for digital set-top boxes with CableCARD includes a $2.00 imputed charge for the included CableCARD.

Analog and digital channels that are in the clear will be available through a CableCARD-Ready TV

Authorized CableCARDs receive encrypted video services subscribe to, such as HBO

The CableCARD will also tune channels using the Charter assigned channel numbers

Currently available CableCARD TVs and CableCARDs do not support interactive services such as Pay-Per-View, Video On Demand, iTV, or Interactive Program Guides

That capability may come in future devices from consumer electronic manufactures using CableCARDs

CableCARD Disclaimer:

CableCARD customers subscribing to any service package in which Charter leased equipment is included in the package price, may receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. We lease CableCARDs for $2.00 per month per CableCARD for use in customer-owned retail CableCARD-ready devices. Our leased set-top boxes also include either a CableCARD or integrated security inside the device. Our lease rate for digital set-top boxes with CableCARD includes a $2.00 imputed charge for the included CableCARD.

A CableCARD-Ready TV is a TV capable of receiving analog basic, digital basic, and digital premium cable programming by direct connection to a cable system providing digital cable service, such as Charter TV in Digital.

A CableCard:

  • Is required to view encrypted digital programming such as HBO, Cinemax, Digital Tiers etc..
  • Does not require a digital receiver for reception of one-way digital cable programming
  • Cannot access cable's two-way services (Video On Demand, Pay-Per-View, Interactive Program Guides, interactive TV)

Most signal-processing capabilities provided by the receiver are built into the TV set, such as the ability to receive High Definition programming. The exception is digital signal security, which is controlled by the CableCARD.

CableCARD Disclaimer:

CableCARD customers subscribing to any service package in which Charter leased equipment is included in the package price, may receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. We lease CableCARDs for $2.00 per month per CableCARD for use in customer-owned retail CableCARD-ready devices. Our leased set-top boxes also include either a CableCARD or integrated security inside the device. Our lease rate for digital set-top boxes with CableCARD includes a $2.00 imputed charge for the included CableCARD.

Yes, CableCARD(s) work with TiVo equipment and services to provide access to digitally encrypted channels.

Some model TiVo devices may require a single card or multiple cards. In areas where Charter has implemented Switched Digital Video (SDV) the use of a Charter supplied Tuning Adapter will be required for use with the CableCARD and TiVo.

CableCARD Disclaimer:

CableCARD customers subscribing to any service package in which Charter leased equipment is included in the package price, may receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. We lease CableCARDs for $2.00 per month per CableCARD for use in customer-owned retail CableCARD-ready devices. Our leased set-top boxes also include either a CableCARD or integrated security inside the device. Our lease rate for digital set-top boxes with CableCARD includes a $2.00 imputed charge for the included CableCARD.

CableCARDs can be leased from Charter Communications and can be self installed or activated with a professional installation. There are restrictions with self installing CableCARDs.

For more information on CableCARDs visit Charter.com and search using keyword "CableCARD".

CableCARD Disclaimer:

CableCARD customers subscribing to any service package in which Charter leased equipment is included in the package price, may receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. We lease CableCARDs for $2.00 per month per CableCARD for use in customer-owned retail CableCARD-ready devices. Our leased set-top boxes also include either a CableCARD or integrated security inside the device. Our lease rate for digital set-top boxes with CableCARD includes a $2.00 imputed charge for the included CableCARD.

You will need to purchase a retail set-top box or a television with a CableCARD slot.

For more information on CableCARDs visit Charter.com and search using keyword "CableCARD".

CableCARD Disclaimer:

CableCARD customers subscribing to any service package in which Charter leased equipment is included in the package price, may receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. We lease CableCARDs for $2.00 per month per CableCARD for use in customer-owned retail CableCARD-ready devices. Our leased set-top boxes also include either a CableCARD or integrated security inside the device. Our lease rate for digital set-top boxes with CableCARD includes a $2.00 imputed charge for the included CableCARD.

You can choose between a CableCARD for a CableCARD TV and any available Digital Receivers.

For more information on CableCARDs visit Charter.com and search using keyword "CableCARD".

CableCARD Disclaimer:

CableCARD customers subscribing to any service package in which Charter leased equipment is included in the package price, may receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. We lease CableCARDs for $2.00 per month per CableCARD for use in customer-owned retail CableCARD-ready devices. Our leased set-top boxes also include either a CableCARD or integrated security inside the device. Our lease rate for digital set-top boxes with CableCARD includes a $2.00 imputed charge for the included CableCARD.

If you are having trouble with your CableCARD please check the following:

  1. Is the problem happening on all channels
  2. Is this problem happening solely on channels above 100
  3. Has the CableCARD been switched to another television
  4. Has the CableCARD been removed from the television
  5. If the problem is that there is a fuzzy or snowy picture, you will want to check cable wire connections.

Note: CableCARDs decrypt digital signals. CableCARDs will not affect analog channels (local broadcasters, non-digital expanded basic channels) in any way.

Trouble with channels over 100 Try these steps:

Unplug the TV with the CableCARD still in. Keep it unplugged for 60 seconds or longer, then plug the TV back in.

If a TV Power Cycle doesn't resolve the problem:

  1. Turn the TV off
  2. Pull the CableCARD out (typically in the back of the TV set)
  3. Turn the TV back on
  4. Verify channels below 100 are working, turn the TV off again and replace the CableCard

Note: Do not remove or insert the CableCARD with the TV powered on. This causes the TV to attempt to re-gather information from Charter's system and reinitialize the decryption key.

CableCARD Disclaimer:

CableCARD customers subscribing to any service package in which Charter leased equipment is included in the package price, may receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. We lease CableCARDs for $2.00 per month per CableCARD for use in customer-owned retail CableCARD-ready devices. Our leased set-top boxes also include either a CableCARD or integrated security inside the device. Our lease rate for digital set-top boxes with CableCARD includes a $2.00 imputed charge for the included CableCARD.

You must communicate any change in your status to Charter, just as if you were a regular cable television customer.

You may either return your CableCARD to your local Charter office or schedule a technician to come to your home to disconnect and retrieve any Charter equipment, including the CableCARD.

CableCARD Disclaimer:

CableCARD customers subscribing to any service package in which Charter leased equipment is included in the package price, may receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. We lease CableCARDs for $2.00 per month per CableCARD for use in customer-owned retail CableCARD-ready devices. Our leased set-top boxes also include either a CableCARD or integrated security inside the device. Our lease rate for digital set-top boxes with CableCARD includes a $2.00 imputed charge for the included CableCARD.