My Account

Creating a My Account gives you the opportunity to manage your own account online as well as view and pay your bills.

With My Account you may:

  • Manage Email Addresses
  • Manage email logins and passwords
  • Update My Account Settings Information
  • Add or Manage your Charter Security Suite
  • Manage Personal Web space

Use Pay Bill Options to:

  • View and pay your bill online
  • View up to 6 available statements
  • View recent activity
  • View telephone call details not available on your paper bill
  • Change the way you receive your bills

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To sign up:

  1. Go to
  2. Click "Create My Account"
  3. Enter your 4 digit security code and your 16-digit account number that is located on the upper right corner of your bill
  4. Click "Create Account" and complete the required fields.
  5. Click "Register", and you are ready to access your "My Account"

If you are an active Charter customer, you may register to use My Account.

The contact email address you provide is used to send a notification when the monthly statement is ready to be viewed or to confirm payment processing.

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  1. Go to:
  2. Click "Forgot Password"
  3. Enter your Username
  4. Select your Security Question and type your Security Answer in the spaces provided
  5. Enter your service address zip code
  6. Click "Submit"
  7. Type your "new password, and retype it again
  8. Click "Submit"
  1. Login to your My Account
  2. Click on "My Profile" tab
  3. Type in Old Password
  4. Enter New Password
  5. Retype New Password
  6. Click "Save Changes"

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  1. Login to your My Account
  2. Click on "My Profile" tab
  3. Enter your new "Contact Email" address
  4. Click "Save Changes"
  1. Login to your My Account
  2. Click "Online Tools"
    • To add a new email address-Click "Add New Email" in the lower left hand corner of the manage email address tab
    • To delete an email address-Click "Delete Email Address" X, next to the address you wish to remove
    • To change a email address password-click "change" next to the address you wish to change:
      1. Enter New Password
      2. Confirm New Password
      3. Click "Save"

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  1. Login to your My Account
  2. From the Overview tab click "Pay Bill Options" blue button. From here you can:
    • Pay your bill - You can make payments anytime, anywhere, from almost any computer with Internet access.
      • Pay your bill each month using:
        • Checking or savings account
        • Debit or credit card (Visa, MasterCard, or Discover accepted).
    • Set up AutoPay
      • Enroll to automatically pay the balance due each month using your preferred payment method
        • Checking or savings account
        • Debit or credit card (Visa, MasterCard, or Discover accepted).
    • Choose /Change your bill delivery method-paperless or traditional mail

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We use several methods to ensure that your information is secure:

  • User Name and Password: Your user name and password are unique identifiers that only you know. If you don't share your user name and password with anyone, then no one else can sign in to your account.
  • SSL: Charter Communications® uses Secure Sockets Layer (SSL), which ensures your connection and information are secure from outside inspection.
  • Encryption: Charter Communications® uses 128-bit encryption to make your information unreadable as it passes over the Internet. Please note that most browsers use 40-bit encryption. For the highest level of security available, we suggest you use 56-bit encryption to access your bill.
  • Automatic Time Out: Charter Communications® automatically signs you out of a session if you are inactive longer than 15 minutes. We recommend you sign out immediately after you are finished viewing statements, or scheduling and making payments.

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Your security code and account number are utilized to verify your account.

Yes. You can still sign up for Pay Bill Options, but please be sure to use the correct account number as it appears on the monthly paper statement. We will also ask you to verify the account number with the phone number and service-address zip code listed on your account.

No. The Account Summary is a "snapshot" of the monthly statement as of the last billing cycle.

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You can view up to six months of bills by clicking on Available Statements located on the left-hand navigation. The system starts to retain statements after your initial login to Pay Bill Options.

Yes. You can review your activity since that last statement after 24 hours of the activity. The Recent Activity link may be found on My Account - My Bill tab.

The Account Overview tab is a snapshot of your statement. To view your amount due and recent activity select the My Bill tab. As always, if you have questions about your statement, please Contact us at 1-888-438-2427.

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Yes. For one-time payments, simply type in the amount of the payment you wish to send instead of your regular monthly payment amount. If a balance remains on the account it will be subject to applicable late fees.

Yes. One-time payments are "real-time" payments withdrawn from the bank or credit-card company immediately when you receive a confirmation number on this Web site. Please print or save a copy of the Payment Complete page for future reference.

No. One-time payments are "real time" payments withdrawn from the bank or credit-card company immediately. If you call 1-888-438-2427 immediately we may be able to credit the transaction. If you do not contact us immediately, you will need to notify your bank or credit-card company for assistance.

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The payment will be scheduled 20 days after the next billing cycle date unless your account is past due at which time the amount is scheduled immediately. Please select another method of payment until "AutoPay" appears on your statement. If there is a past due balance on your account when your first automatic payment is scheduled, the payment will be taken immediately.

After the payment date, check the status of the payment by clicking on the My Bill tab and view Recent Activity (Please note: Recurring payments will only display for one month, while one-time payments will display for up to six months). If the status indicates "Thank you for your payment," then the payment has been received and processed by Charter Communications®. You may also check to see if the transaction has cleared your bank or credit-card company.

All you need to do is login to My Account, click on My Bill tab, and then click the Bill Delivery Method link to submit your change.

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All you need to do is login to My Account, click on My Bill tab, and then click the Call Details button to view the Call Details table.

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