What is Charter On Demand?
Charter On Demand allows you to enjoy thousands of shows and movies whenever you want – many are FREE with hundreds available in High Definition. You get instant access to some of your favorite shows, kids programming, music, sports, movies, and more. You can also play, pause, rewind, and fast-forward any show from the On Demand menu anytime, without a VCR or DVD player.
You can also watch them as often as you like within 24 hours of the initial purchase.
We offer Video on Demand (VOD) and Subscription Video on Demand (SVOD).
VOD is included with our digital TV service and includes a large library of content for no additional charge. You can watch new release movies anytime you want. You can choose from shows from a variety of networks. Premium channel subscribers, customers who subscribe to HBO/Cinemax, Starz/Encore or Showtime also have access to the premium channel VOD library at no extra charge.
You will only have access to the VOD channels that align with your level of service.
Specials and Event VOD may be an extra charge. You will be prompted to accept the charges from the remote before being able to view them.
Some VOD content such as High-Definition (HD) or 3-Dimentional (3D) require you have that particular equipment that will support the content:
- For instance you will need to have a High Definition TV and a high definition Charter receiver in order to receive High definition content.
- In order to receive 3D programming you will need to have your own 3D capable TV and 3D glasses.
Subscription Video on Demand is available for a monthly fee. You can choose to subscribe to exclusive content from Disney, Howard Stern, Karaoke, FUNimation and more. The monthly fee provides you unlimited viewing of included programming and no per viewing charges.
If SVOD is available you will be able to purchase through remote or contact us.
Note: Not all services available in all areas. Pricing may vary.
If you have any further questions, contact us.
Do I get my premium services On Demand with my subscription to HBO®, Showtime®, Starz®, or Cinemax®?
Yes. Charter On Demand offers you the convenience of watching your premium channel movies anytime you want at no additional charge. Many premium channels also offer hit series and other programs On Demand if you missed the original premiere or you want to catch up on past episodes.
Access Charter On Demand
- Tune to Channel 1, where you will be directed to the Charter On Demand main menu.
- Tune to Channel 999, where you will be directed to the Charter On Demand main menu.
- Access Charter On Demand through the main menu by pressing the On Demand button on your remote control.
Does it cost anything to go into Charter On Demand?
- Accessing and browsing the On Demand menu is included at no additional charge with your Charter TV™ in Digital subscription. Charter On Demand includes thousands of movies and shows – many are FREE.
- New release movies, adult programs, special events and other shows may carry fees, please check your on screen guide before ordering. Any programs that carry a fee will have a confirmation screen before they begin confirming your order.
- Charter On Demand services are not available in all areas.
How do I know if there will be a charge for a Charter On Demand program?
The program fee will appear on screen, and you will always receive an order confirmation box before the start of any program that carries a fee, asking you to confirm your purchase.
How often is Charter On demand updated?
New shows are added daily.
Will I be billed for Charter On Demand programs that carry a fee?
Yes. If you rent a Charter On Demand program for a fee, the purchases will be added to your monthly Charter bill, and the program title will be listed for your reference.
Can I stop my movie or show and go back to it later?
Yes. If you stop your show and want to come back to it later, it will automatically be saved in the My Rentals or Saved Programs folder on the main On Demand menu. You can restart or resume your movie anytime within 24 hours from the original purchase at no additional charge.
Can I pause, rewind, and fast-forward Charter On Demand programs?
Use the arrow keys or the play, pause, rewind, and fast-forward buttons, depending on your remote.
Are Parental Controls available for Charter On Demand?
Yes. Any Parental Controls you have set will also work for On Demand.
What if I am having trouble with my Charter On Demand?
Verify the On Demand content is content you subscribe to. For instance you will only have access to HBO on demand if you subscribe to HBO.
If you have our Scientific Atlanta Interactive program guide and are being asked for a purchase Pin, enter four zeros, 0000. This is the default pin.
Due to traffic on the On Demand platform, Charter On Demand may be unavailable for a short period of time. Please try accessing Charter On Demand again in a few minutes.
If you are still unable to access Charter On Demand, try Resetting/Power cycling your receiver:
Scientific Atlanta or Motorola
Unplug the power cord from the back of the cable box, wait 15 seconds then plug the power cord back into the cable box.
Press and hold the reset button located on the front of the MOXI box. The button could be named reset or power but is always located on the bottom right corner of the cable box.
If you are still having problems with On Demand, contact us.
Where can I go if I want more information on the movies and shows available On Demand?
You can visit: www.charter.net/ondemand to get a complete searchable listing of programs available On Demand as well as instructions on how to find each program on your TV, recommendations on movies to watch, top 10 lists by category and much more.