Email Server Settings

  1. Access the Mail application.
  2. Select "Add Account".
  3. Select "Other/POP3" or "IMAP" (NOTE: This choice varies between firmware versions).
  4. Enter the full Charter.net email address. Tap Next.
  5. Select IMAP (NOTE: Selecting POP will not allow mail to be downloaded to the device).
  6. Enter the following information:
    • Server Name: mobile.charter.net
    • Port: 993
    • Security Type: SSL
  7. Tap Next.
  8. Enter the following Outgoing information:
    • Server Name: mobile.charter.net
    • Port: 587
    • Security Type: SSL
    NOTE: The device may ask to sign-in to send messages. Select "Require sign-in" to perform this step automatically.
  9. Tap Next.
  10. Enter the desired Display name for the account.
  11. Tap Finish Setup. The mail account should connect and verify server acceptance. Once verified, the mail account can be used normally.
  1. Log in to your Blackberry Internet Service web site.
  2. Select "Setup New Account" and enter your charter.net email credentials (email address and password)
  3. Once successful you should see an information message
  4. Select "Edit" from the options on the right of your Valid Email Account
  5. Select Advanced settings tab
  6. Make sure the following settings are listed (if not - edit them and save):
    • Email server: mobile.charter.net
    • Port: 993
    • SSL: Verify that the SSL box is checked.
    NOTE: The SMTP settings are generated for you by Blackberry's servers. Charter engineers have worked with Blackberry to ensure the proper settings are presented.
  1. Tap "Settings", then tap "Mail, Contacts, Calendars"
  2. Tap "Add Account" then tap "Other"
  3. Fill out the form with the correct information for the account you are configuring. Tap "Save" when you are done. Tap Next.
  4. For the account information, use the following settings:
    • Name: Enter your name as you would like it to appear in email communications
    • Address: Type in your email address (Example: username@charter.net)
    • Password: Your charter.net email password
    • Description: The name you would like to identify your account with (This name will not be seen by others)
    • SSL: This setting should be on for both SMTP and IMAP
    • SMTP: mobile.charter.net:587
    • IMAP: mobile.charter.net:993
  5. The iPhone will automatically pull the correct account settings, and return you to the "Mail, Contacts, and Calendars" screen. You are now ready to use your email account with the built in Mail application.
  1. Access your "Messaging" menu.
  2. Select "Setup email".
  3. Enter your email address and password as you normally would. Tap Next.
  4. Make sure "Try to get email settings automatically from the Internet" is selected. Tap Next.
  5. You should see a message instructing you that settings for Charter.net were found. Tap Next.
  6. When prompted, enter your name as you would like it to appear and a name for the email account on your device.
  7. By default, the "Your email provider" field should be listed as Internet email. If not, tap the drop down menu and make the change.
  8. In the Outgoing (SMTP) mail server: field, enter the following settings:
    • mobile.charter.net:587
  9. Verify that both the "Outgoing server requires authentication" and "Use the same user name and password for sending email" settings are both checked. Tap Next.
  10. Enter your full email address and password, e.g., username@charter.net. Tap Next.
  11. In the Incoming mail server field, enter the following settings:
    • mobile.charter.net:993
  12. In the drop down field below, ensure that IMAP4 is listed as the account type. Tap Next.
  13. On the Advanced Server Settings page, ensure "Require SSL for Incoming email and Require SSL for Outgoing email" are both selected.
  14. The Network Connection should be listed as "The Internet". Tap Next.
  15. If you entered all of the following settings correctly, the next screen will tell you that your setup is complete and ask you how often you want to send and receive your email. The default time is "Every 2 hours". Tap Next.
  16. Click Finish if you do not wish to change this setting.

If your mobile device was not addressed in above section, the following directions may be of assistance.

  1. You will need the following information to allow your Smartphone to connect to mobile.charter.net.
  2. Username: username@charter.net
  3. Make sure you enter @charter.net after your username or you will be unable to login.
  4. Password: The password you use to login to your email account
  5. SSL : This setting should be on for both SMTP and IMAP
  6. SMTP: mobile.charter.net
    • Port 587
    • Note: If you cannot specify a port on your device - try mobile.charter.net:587
  7. IMAP: mobile.charter.net
    • Port 993
    • Note: If you cannot specify a port on your device - try mobile.charter.net:993
  8. If applicable: a login will be required when sending and receiving mail.
  9. Please refer to your manufacturers Knowledge Base or Technical Support with additional questions.